Campus Technology

Location: Kuhn 329
Help line: 864.596.9457

Student Repair Services

Campus Technology offers non-warranty services to students in the form of troubleshooting hardware issues, malware removal, assistance with configuration and installation of fully licensed student owned software. We encourage students to email or call ahead for a more efficient drop off experience. Please call 864.596.9457 or email us at helpdesk@converse.edu.

Getting Connected to the Campus Network

Students may connect to the Wireless Network throughout campus. Each room is also equipped with at least one Ethernet Port, for a hardwired connection. Personal Wireless Access Points are not allowed on the Converse Network.

• In order to connect to the wireless network, Converse University requires students to register their personal devices— laptops, smartphones, gaming consoles, and smart TVs. The registration process links the device's unique hardware address (MAC address) to the student's identity. 

Please note: The CT staff members are not responsible for the functionality of any student’s computer. The department’s sole obligation is to connect and maintain students’ connections to the campus network. All other technical difficulties or questions, or printer problems are to be directed to the appropriate vendor. If you have an emergency and would like a CT staff member to look at your hardware problem, you must bring the computer to CT.

Computer Labs

Acceptable Use for Computer Labs

• Use of the labs is restricted to Converse students, faculty and staff.
• Cell phone volume must be muted when using the Labs.
• No food or drink of any kind is permitted in any of the labs
• Rearranging the keyboards or other lab equipment from their original positions is not permitted.
• Academic use of the computers always has priority over play.
• Vandalism or stealing of any laboratory property will be treated as an honor code violation. 

Printing

Please note: Personal wireless printing is not permitted. Please use a USB cable to connect to your personal printers.

There are many available printers to use throughout campus, including in the labs, academic buildings, and residence halls. These printers may be accessed both from Converse owned computers, or from the students' personal devices by means of FollowMe Printing. 

• Users must have a network account.
• Credits (dollars) will be added to each student’s account in the Fall Term.
• If you should exceed your allotted dollars, additional print dollars may be purchased in the Student Billing Office. There are no refunds issued from print accounts.

Internet Usage Policy

It is contrary to Converse University’s acceptable use policy to engage in the following:

• Generating excessive network traffic or consuming excessive network resources
• Hosting or downloading illegal content: This includes downloading or distributing copyrighted material without permission.
• Network interference: Students are forbidden from using personal wireless routers, switches, or other devices that could disrupt the campus Wi-Fi or interfere with other users' network connections.
• Hosting unauthorized servers: Students are typically prohibited from running personal web, file, or game servers that could consume excessive bandwidth or create security risks.
• Violating the US Copyright Law (www.converse.edu/copyright) by downloading from the Internet any copyrighted audio, video, graphics, or text material without proof of proper license arrangements.
• Inappropriate naming of hotspots, Bluetooth, or other publicly viewable network interfaces. 

Violations of Converse University's acceptable use policy can result in the following:

• Converse University considers any violations of user responsibilities to be a serious offense. The university reserves the right to copy and examine any files or information resident on university systems allegedly related to unacceptable use. Violators of these guidelines are subject to disciplinary action and revocation of all computer privileges.
• If you are found in violation of the Acceptable Use Policy, the user’s account will be locked immediately. Further access to all computing resources will be denied. If you are using the university email system in order to submit class assignments to a faculty member, you will be responsible for making alternative arrangements with the faculty member.
• For other violations, the user’s account will be locked for thirty days. After the second offense, the user loses all access to computing resources.
• Criminal activity will be reported to the proper authorities. Criminal activities include, but are not limited to, fraud, unauthorized access, harassment, and copyright violations.

Email 

Accounts

• All students receive an email account for their use as long as they are enrolled at Converse. This account will be offered as a service through Google Apps for Education.
• Your account will remain active as an alumnae as long as Converse maintains an agreement with Google for Education and the provision of this account is free to the university.
• Check email frequently.

User Responsibilities & Guidelines

• You may not use email services to harass, intimidate, or otherwise annoy another person. For example, chain letters or other unsolicited “junk” mail or hate mail is prohibited.
• Do not share your Converse University password with anyone. Campus Technology will never ask for your password— any email requesting your password will always be phishing and will result in your account becoming compromised and locked for an indeterminate amount of time. 

Cable Television 

• Cable television support: Cable television is provided in common areas across campus.  A channel listing can be found on my.Converse.edu at this link.

Please note: CT does not repair students’ televisions, nor will the CT staff be able to provide assistance for any campus services provided by an outside source.