It is the policy of Converse University to encourage and expect each employee of the University to at all times meet and comply with the following Service Expectations:
Caring Attitude
➢ Welcoming (smiles, friendly)
➢ Courteous
➢ Encouraging
➢ Compassionate
➢ Considerate of others
➢ Helpful (patience)
Integrity
➢ Respectful
➢ Appropriate confidentiality
➢ Diligent work ethic
➢ Trustworthy
➢ Honest
➢ Professional
Teamwork
➢ Reliable
➢ Shares knowledge
➢ Willing to help others
➢ Flexible
➢ Supportive
➢ Positive approach
Effective Communication
➢ Good listener (makes eye contact, attentive)
➢ Communicates clearly (oral and written)
➢ Approachable
The statements following each Converse Service Expectation are intended to be examples of the behavior. Additional expectations may be set forth.